FREQUENTLY ASKED QUESTIONS
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What is TollBooth?
TollBooth is an open service management platform designed uniquely for the needs of the WLAN market currently supporting wireless HotSpot locations around the world. This service does not require any special software or hardware at the location, instead, operates using standard "off-the-shelf" Access Control devices to control access to the public Internet at each location. With TollBooth, our customers can quickly create 100% custom branded web pages that are displayed when users attempt to access the public internet at a HotSpot location, retail plans which are presented to the users who can sign-up for service using the most popular plans (Monthly Subscription; PayGo; and Pre-Paid Card), process Credit Card payments, and provides a "Customer Self-care Portal" where users can go to self-administer their user account. Administrators of the TollBooth system can control the system conveniently from a web browser anywhere in the world.
What are the benefits of TollBooth?
TollBooth allows our customers to quickly setup and deploy wireless HotSpots by integrating with several customer-provided off-the-shelf Access Control Units and providing a simple-to-use Administration Portal that allows customers to create custom branded login pages, retail pricing plans, Credit Card Processing, reports, and a "Customer Self-Care Portal" to easily support their business and customers.
What is unique about TollBooth?
TollBooth gives our customers a very powerful tool to self-administer virtually all aspects of their HotSpot operations. First, we integrated operability with all the leading Access Control Units, which allows our customers to choose the best hardware for their business. In addition our customers can create 100% custom-branded web pages, for their customers, which do not mention TollBooth or AuthDirect so they can have complete control over their locations and customers. Our TollBooth service is priced strategically to maximize our customer's profitability.
What is a HotSpot?
A HotSpot is a public location where Internet access can be obtained via wireless LAN technology most commonly supplied by 802.11b wireless devices.
Who is AuthDirect?
AuthDirect, Inc. is a leading provider of BackOffice OSS services tailored for the Wireless HotSpot market. Our core product, TollBooth, bundles these services into an easy-to-use self-administered administration portal that allows our customers to have 100% total control over their HotSpot locations including customized branding, billing, credit card processing, flexible retail plans, location monitoring and notification, and usage reporting.
What is AuthDirect's business model?
AuthDirect is focused on providing a powerful service to support HotSpot businesses. We thoroughly understand the HotSpot market and have invested in a service that is specifically tailored to HotSpots and have successfully crafted a tool (TollBooth) that incorporates powerful features into a simple self-administered interface. AuthDirect has kept focused on this mission and as a result have kept our operations streamlined in order to keep our service fees low. As a result, we offer very competitive fees that help our customers HotSpot business and profitability.
Who is your target audience?
Our customers include companies who are in the business of providing wireless internet services at public locations. These companies include traditional ISPs, retail chains, vending companies and kiosk operators, among others who are looking to enter this exciting new market and expand their revenue.
Who are some of your customers?
Our customers include a wide range of businesses including coffee shops, airports, retail restaurant chains, condominium associations, ISPs, and multiple independent service operators from several countries around the world.
Who is your competition and why is AuthDirect better positioned to succeed?
This exciting HotSpot space has attracted several companies providing "BackOffice" or OSS services to HotSpot operators. AuthDirect is well positioned to succeed amongst these other companies based on the robust and modular architecture of our TollBooth system, which is quickly and easily adapted to fit each HotSpot's unique requirements.
What is AuthDirect's vision of the future of the WiFi market?
AuthDirect was founded on the firm belief that ubiquitous WiFi coverage is inevitable and will exist throughout most of the world. Our belief is that the path to this future will loosely follow the path of cellular back in the 1980's where eventually end-user wireless roaming will become a common and transparent experience and the user equipment will get more powerful and useful in their everyday lives. (Who thought we'd all come to rely on the cell phone as we have?) Our expectation is that this future is still several years away while the industry together solves the multiple problems that still exist, however, many opportunities exist for the HotSpot operators today who can build a business and manage to adopt these technologies as they become fundamental methodologies. AuthDirect has proven to be a good partner for our customers who share this vision and look to us to help leverage these technologies by incorporating those appropriate into our products when they prove useful.
What Access Control Units do you integrate with?
Our TollBooth system currently integrates with the following devices:
Other devices may be available. Please contact us for more Information.
- Cisco BBSM v5.2 and higher
- Colubris CN3000
- Colubris CN3200
- Colubris CN3500
- Gemtek P-560
- Handlink ISS-2000
- Handlink WSG-4000
- Handlink WSG-5000
- MikroTik RouterOS v2.6 and higher
- Nomadix AG-2000w
- Nomadix HSG-25
- Nomadix HSG-100
- Nomadix USG II
- Proxim/Orinoco AP-2500
- StarOS v2.01
- Valuepoint HG-1000
- Valuepoint HG-2000
- Valuepoint HG-3000
How quickly can I setup a HotSpot location?
Once you are setup as our customer, you can setup a location as quickly as you can configure your ACU. Our easy-to-use Administration Portal is available 24 hours a day for quick and easy self-configuration. Our customers have setup their locations as quickly as 5 minutes!
Can I create my own branded service?
Absolutely! Our customers can create their own branded service using TollBooth. We do not appear on any "end-user" elements. Branded elements include the Login, Agreement and Logout pages, Retail Signup Pages, Customer Self-care Portal and all Credit Card receipts. AuthDirect is your "BackOffice" provider and is not an end-user brand.
Can I take a "Test Drive" to see how your TollBooth system works before I signup?
Yes. Our sales team is available to walk you through a web-based test-drive that features our easy-to-use Administration Portal and a simulated branded login experience. Please contact us for an appointment today!
How do you charge for the Tollbooth service?
AuthDirect offers a simple pricing structure for the TollBooth service. Unlike several back office providers, TollBooth uses flat rate pricing and volume-pricing discounts are available.
How do my customers pay for my HotSpot service?
Our customers maintain their own credit card merchant accounts that integrate with our TollBooth system. Any payments and credits are posted directly to *your* merchant account which *you* control. By the way, AuthDirect bills for our fees at the end of every calendar month and we do not collect our fees directly from your merchant account.
How do I setup a Credit Card Merchant account with your Service?
AuthDirect built an interface into TollBooth that can work with external Credit
Card Merchant Accounts via partners offering low
processing fees. To setup a merchant account, please
contact one of our partners listed below. Once your
account is established, you only need to enter your
account credentials in the TollBooth system to begin
processing credit cards through our system. Call
one of our partners today for more information on
merchant accounts and mention AuthDirect for
30-Day Money Back Policy
AuthDirect offers a 30-day money back policy for our customers. For a refund, please send an e-mail to email@example.com or contact us directly at +1-888-408-0600 Option 2. AuthDirect will investigate the matter with prompt resolution.