TollBooth is the only OSS BackOffice solution that integrates easily with off-the-shelf RADIUS-based Access Control Units, instead of a proprietary system, allowing you the flexibility to choose the equipment that makes the most sense for your Wireless HotSpot business. TollBooth integrates easily and can scale from small venues including restaurants and coffeehouses to large Hotspot deployments including Airports, Convention Centers and outdoor HotZones.
Besides offering the freedom to choose your Access Control Units, TollBooth offers a branded user experience, centralized management portal, billing, credit card merchant gateway, built-in system monitoring and notification, roaming capability, and detailed reports all at a price you can afford.
The TollBooth Service includes the following tools to support your HotSpot business:
- (1) Transaction Server "TTS"
The TTS receives Subscriber's requests for access to the HotSpot Service and processes them in a first-come first-served basis. When a request is received, the TTS sends back the custom branded login page specified for the location and processes the user login. Once the user is authenticated, the TTS instructs the ACU, at the location, that the user is validated and authorized to access the internet. In the event that multiple requests are received, the TTS queues the requests and process them in the order they were received.
- (2) TollBooth Administration Portal "TAP"
TAP is a web-based portal where the Carrier can login and configure TollBooth to support the HotSpot Service. This portal is self-service and available 24/7. Functions in TAP include: Manage Subscribers; Reports; Branding; Locations; Service Plans; System Status. The TTS enables Carriers to setup and manage the entire service without assistance from the AuthDirect support team.
- i. Manage Subscribers - Allows the Carrier to create Subscriber accounts; search for existing Subscriber; update Subscriber accounts; deactivate and reactivate Subscribers; and change the Subscriber's password.
- ii. Reports - This section contains specific dynamic reports that the Carrier can select and view. These reports include: AuthDirect Invoices; Location Activity Report; Subscriber Activity Report; and Location List. Each of these reports contains specific query parameters that the Carrier can specify. The report is generated in a separate web browser window and available for download or printing on the Carriers local computer. In addition, each of these reports can be saved as a .CSV data file, which the Carrier can download for their use. A sample report is set forth in the applicable Statement of Work.
- iii. Branding - This section of TAP allows the Carrier to create unique brands that their Subscribers will see when using the HotSpot Service. These brands are made up of specific fields that the Carrier may use to display its brand or its customers' brands. TollBooth renders these fields into each page the Subscriber sees while interacting with the system. Branded aspects of the TollBooth system include the End User login pages, confirmation pages, logout pages, CSCP (see below), and the Carrier branded TAP.
- iv. Locations - This section allows the Carrier to add, update, deactivate and reactive locations at which Carrier's HotSpot Service is made available (the "Service-enabled Venues").
- v. Service Plans - This section allows the Carrier to add, update and deactivate service plans that their Subscribers can select to use at the Carrier's Service-enabled HotSpot Venues. In addition, this section allows the Carrier to build their retail plan-offering page that the Subscribers use to select and purchase a service plan. TollBooth supports the following Retail Plans: Subscriber; Paygo; and Pre-paid card.
- vi. System Status - The system checks the status (active/inactive) of the HotSpot Service for each Service-enabled Venue. This status check consists of an ICMP ping at a thirty-minute (30) interval. The TollBooth system will maintain a "green" status for each location if it receives timely ping responses from the ACU at the location. The system will maintain a "red" status if it does not receive a timely response from the ACU. In addition, TollBooth provides an email-based notification whenever a location changes status. The email address is maintained within this section of TAP.
- (3) Customer Self-Care Portal "CSCP"
This is a web-based portal that Carrier's Customers can access to administer their Subscriber accounts. Functions of this system include: Forgot Password; Forgot Subscriber name; Change Password; Edit Account Profile; Edit Credit Card information; View Payment History; and View Transaction History. The CSCP can be Carrier branded by selecting one of the Carrier brands in the TAP.
- (4) Retail Signup System "RSS"
This is a web-based portal where Carrier's Customers can access, from the login pages, to signup for the retail service plans offered at each location. These plans can be created and managed via TAP and are configured per location. The RSS facilitates signups via a credit card and works with the CPC to validate and authorize the payments. The RSS is Carrier branded by selecting one of the Carrier brands in the TAP.
- (5) Commerce Processing Center "CPC"
The CPC is a sub-system that processes Subscriber credit cards via a third-party credit card processing gateway. The CPC can process automatic monthly payments as well as on-demand payments as your Retail Plans require. The CPC also processes any applicable Subscriber credits.
- (6) SMTP mail server
This server processes outgoing email messages from the Subscribers destined for the Internet. The SMTP server accepts email message from any ACU that is configured and active in the Tollbooth system. The ability to forward outgoing email messages is a specific function of the ACU and is the responsibility of the Carrier.
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